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Published on May 26th, 2026
•Wakefield Council has announced a significant change in its care services by appointing a new provider for telecare and emergency response support. The new contract has been awarded to Careium, with the service set to begin on 1 August 2026. This move aims to enhance the quality of care for residents who depend on telecare as part of their care plans, ensuring they remain safe, supported, and independent in their own homes.
Importance of Telecare Services
Telecare services play a crucial role for many individuals and their families. These services typically involve the use of technology to monitor the safety and well-being of residents, offering peace of mind to those who may need assistance. For example, if a person falls or requires help, telecare systems can alert emergency responders quickly. The new collaboration with Careium is expected to strengthen these services, providing reliable support to those who need it most.
Seamless Transition for Residents
One of the key concerns during any change in service is ensuring that there is no interruption in support for existing users. Wakefield Council has assured residents that there will be no break in telecare services during the transition to Careium. This means that response times, coverage hours, and overall capacity will remain unchanged, allowing users to continue receiving the care they are accustomed to without any noticeable differences.
Statements from Council Officials
Ansar Hayat, Wakefield Council’s Cabinet Member for Adults and Health, expressed confidence in the new partnership:
“We know how important telecare and responder services are to people and their families, and how much reassurance they provide. Our focus throughout has been to make sure residents continue to feel supported, safe, and confident in the help available to them.”
Hayat also noted that the introduction of this service is ahead of schedule, highlighting the commitment to provide a high-quality telecare offer for Wakefield residents.
Yorkshire Team
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