Assistant Front Office Manager
<p><strong>Key Responsibilities<br /></strong><br />• Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage<br />• Maintain good working relationships with colleagues and all other departments<br />• Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests’ issues that may occur<br />• Carry out Reception and Night Porter shifts when required to and assist during peak periods<br />• Provide training for the team and to assist in team reviews/appraisals and PDPs<br />• Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date<br />• To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly<br />• Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.<br /></p> <p><strong>Key Skills, Qualities & Experience</strong></p> <p>• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team<br />• Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues<br />• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery<br />• Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills<br />• A high level of confidentiality<br />• Full, clean driving licence due to our insurance policies is desirable<br />• Ability to meet deadlines and work under pressure<br />• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team<br />• Detail orientated and drives standards<br />• Confident, self-motivated and present a professional persona in all circumstances<br />• Hands on approach to work, always being productive and looking to improve<br />• Well presented, adhering to Grantley Hall’s grooming standards at all times<br />• Experience of managing a large team within the hospitality industry<br />• To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors</p>